Pop-up return policy

How to return a product purchased in-store:

1. You have 15 days to return a product purchased at one of our pop-ups. Simply visit the space and show the order confirmation email at checkout.

2. Our checkout team will process the refund, which will take 5-8 days to appear in your account.
Products must be in perfect condition and retain the original tags for the return to be accepted. Any product showing signs of use or returned after the deadline will not be eligible for a refund.

*Products purchased in-store can only be returned in person at the pop-up space.

How to return a product purchased in-store that has been shipped from our warehouse:

1. You have 15 days from the delivery of your order.

2. Fill in this form with your order number, the reference (s) you want to send back, and the reason: https://palomawool.com/pages/returns

3. Once accepted, you will have five days to bring your return to the pop-up space.

4. Our checkout team will process the refund, which will take 5-8 days to appear in your account.
Products must be in perfect condition and retain the original tags for the return to be accepted. Any product showing signs of use or returned after the deadline will not be eligible for a refund.

If you are unable to visit the space to return a product that has been shipped, our customer care team will inform you of the return fee when processing your return, and you will receive an email with the prepaid return label and the steps to schedule a pickup or the nearest DHL drop-off point.

 If you have any questions, please don't hesitate to contact us at hola@palomawool.com and we will be happy to help you :)