発送と返品

We ship with Correos Express (Spain) and DHL (international) worldwide.

Please, use the below listing to check rates and estimated delivery times. 

Spain
Peninsula and Baleares

  • Shipping 1-3 working days with Correos Express: 5€
  • Returns: 5€

Spain
Canarias, Ceuta and Melilla

  • Shipping 2-4 working days with Correos Express: 12€
  • Returns: 10€

    Europe 
    Andorra, France, Germany, Ireland, Italy, Portugal

    • Shipping 1-4 working days with DHL: 6€
    • Returns: 10€

    Europe 

    United Kingdom, Austria, Belgium, Czech Republic, Denmark, Luxembourg, Monaco, Netherlands

    • Shipping 2-4 working days with DHL: 8,50€
    • Returns: 10€
    Europe 
    Albania, Belarus, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Iceland, Kosovo, Latvia, Lithuania, Malta, Moldova, Montenegro, Republic of North Macedonia, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine

    • Shipping 2-6 working days with DHL: 12€
    • Returns: 10€
    Europe 
    Azerbaijan, Kazakhstan, Russia, Armenia, Georgia, Turkey
    • Shipping 2-7 working days with DHL: 22€
    • Returns: 10€

    America
    Canada and United States

    • Shipping 3-6 working days with DHL: 10€
    • Returns: 15€

    America
    (Other American countries that are not listed in the below group)

    • Shipping 4-7 working days with DHL: 22€
    • Returns: 15€

    Asia / Oceania
    Japan, South Korea, Australia, and New Zealand

    • Shipping 3-6 working days with DHL: 15€
    • Returns: 15€

    Asia / Oceania
    (Other Asia/Oceania countries that are not listed in the below group)

    • Shipping 3-7 working days with DHL: 22€
    • Returns: 15€
    Africa
    • Shipping 3-7 working days with DHL: 22€
    • Returns: 15€

    Shipping price does not include duty or customs charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses.

    If the country of destination cannot be found in the checkout process, contact our customer service team at hola@palomawool.com to check the fee.

    Return and exchange policy

    EXTENDED RETURN PERIODFor the 2022 Holiday Season, all orders purchased from November 25th can be returned until January 9th, 2023.

    Once you have received your order, you have 15 days to make a return. You have to follow these steps:

    1. Fill in this form with your order number, the reference (s) you want to send back, and the reasonhttps://palomawool.com/pages/returns

    2. Once the return is accepted, you will receive an email with the prepaid return label* and the steps to schedule a pickup or the nearest DHL drop-off point.

    3. The returned articles should be packaged in their original condition with the original labels.

    *There is a  fee for every return that will be deducted from your refund when the return is processed. Original shipping costs are not refunded.

    The product must be in perfect condition, and the original labels must be included.

    If you want to make an exchange for another size, you will need to make a return and place a new order. Please, email us at hola@palomawool.com to get a refund on the shipping costs that may be added to your second order.

    Delivery failure

    If, after two attempts, delivery of your parcel becomes impossible, we will try to find a safe place to leave it, and we will also leave a note to let you know where your package is and how to pick it up. If you will not be in the place of delivery at the convened time, please get in touch with us to agree on another delivery date.

    If, 15 days after your parcel is available for delivery, the package has not been delivered for reasons not attributable to us, we will understand that you want to cancel the agreement, which will be terminated. Following said termination, we will refund you the price paid for such products as soon as possible, and within a maximum of 30 days from the date, we deem the agreement to be terminated. In such a case, we will be authorized to charge you the transportation costs arising from the shipping and termination costs.