배송 및 반품

We ship worldwide with Correos Express (Spain) and DHL (international).

Please, use the below listing to check rates and estimated delivery times. 

Spain
Peninsula and Baleares

• Shipping 1-3 working days with Correos Express: 5€
• Returns: 5€

Spain
Canarias, Ceuta and Melilla

• Shipping 2-4 working days with Correos Express: 12€
• Returns: 10€

Europe 
Andorra, France, Germany, Ireland, Italy, Portugal

• Shipping 1-4 working days with DHL: 6€
• Returns: 10€

Europe 

United Kingdom, Austria, Belgium, Czech Republic, Denmark, Luxembourg, Monaco, Netherlands

Please note that the shipping price does not include local import taxes, which may apply to shipments destined for countries outside the European Union. These expenses are not the responsibility of the brand and must be borne by the recipient of the parcel. Regrettably, we have no control over these charges and cannot provide an estimate, as customs policies and import duties vary by country.

The customer may assume full responsibility for all postal charges, return shipment costs, customs fees, and handling charges if they decline to accept a parcel due to import duties or taxes.

If the country of destination cannot be found in the checkout process, contact our customer service team at hola@palomawool.com to check the fee.

PLEASE NOTE: All orders sent to South Korea until 31st October are shipped on DDP (Delivery Duty Paid) with tax/customs fees included. There are no additional costs. In the event of a later return, the 10% TAX will not be refunded from your original payment.

Return and exchange policy

EXTENDED HOLIDAY RETURN POLICY: All orders placed from November 26th can be returned until January 8th.

Once you have received your order, you have 15 days to make a return. You have to follow these steps:

1. Fill in this form with your order number, the reference (s) you want to send back, and the reason: https://palomawool.com/pages/returns

2. Once the return is accepted, you will receive an email with the prepaid return label* and the steps to schedule a pickup or the nearest DHL drop-off point.

3. The returned articles should be packaged in original condition with the original labels.

*There is a  fee for every return that will be deducted from your refund when the return is processed. Original shipping costs are not refunded.

The product must be in perfect condition, and the original labels must be included.

If you want to make an exchange for another size, you will need to make a return and place a new order. Please, email us at hola@palomawool.com to get a refund on the shipping costs that may be added to your second order.

Delivery failure

If, after two attempts, delivery of your parcel becomes impossible, we will try to find a safe place to leave it, and we will also leave a note to let you know where your package is and how to pick it up. If you are away from the place of delivery at the convened time, please contact us to agree on another delivery date.

If, 15 days after your parcel is available for delivery, the package has yet to be delivered for reasons not attributable to us, we will understand that you want to cancel the agreement, which will be terminated. Following that termination, we will refund you the price paid for these products as soon as possible, and within a maximum of 30 days from the date, we will terminate the agreement. In such a case, we will be authorized to charge you the transportation costs arising from the shipping and termination costs.