Shipping and returns

We ship worldwide with Correos express (Spain) and DHL (international).

Please, use the below listing to check rates and estimated delivery times.

America 1 
Canada, United States

  • Shipping 5-7 days with DHL: 9,99€

America 2
Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Virgin Islands, British, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay, Venezuela, Mexico 

  • Shipping 5-7 days with DHL: 22€

Asia 1
Japan, South Korea, Australia, New Zealand

  • Shipping 5-7 days with DHL: 14.99€

Asia 2
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong, India, Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Korea, Democratic People's Republic Of, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis And Futuna, French Southern Territories, Heard Island And Mcdonald Islands, South Georgia And The South Sandwich Islands

  • Shipping 5-7 days with DHL: 22€
Africa
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Republic of Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Saint Helena, Sudan, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
  • Shipping 5-7 days with DHL: 22€
Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses.

If the country of destination cannot be found in the attached table, consult our Customer Service at hola@palomawool.com to check the fee.

Return and exchange policy

Once you have received your order, you have 15 days to make a return. You have to follow these steps:

1. Send an email to hola@palomawool.com with your order number, the reference (s) you want to send back and the reason.

2. Once the return is accepted, you will receive an email with the prepaid return label (15€ fee*) and the return invoice that you have to print and attatch to your package.

3. The returned articles should be packaged in original condition with the original labels.

*There is a 15€ fee for international returns that will be deducted from your refund when the return is processed.

 The product must be in perfect conditions and the original labels need to be included.

If you want to make an exchange for another size, you will need to make a return and place a new order. Please, email us at hola@palomawool.com  to get a refund on the shipping costs that may be added to your second order.

Delivery failure

If after two attempts delivery of your parcel becomes impossible, we will try to find a safe place to leave it, and will also leave a note to let you know where your parcel is and how to pick it up. If you are not going to be in the place of delivery at the convened time, please contact us to agree on another delivery date.

If 15 days after your parcel is available for delivery the parcel has not been delivered for reasons not attributable to us, we will understand that you want to cancel the agreement and it will therefore be terminated. Following said termination we will refund you the price paid for such products as soon as possible and in any event within a maximum of 30 days from the date in which we deem the agreement to be terminated. In such case, we will be authorised to charge you the transportation costs arising from the shipping and termination costs.